Privacy
Privacy Policy
Effective date: 22 April 2026
This policy explains how Welend collects, uses, stores, and protects your information when you use the platform.
1. Information We Collect
- Identity data such as full name, National ID details, and account verification records.
- Contact data including phone number, email address, and communication preferences.
- Financial and application data needed for underwriting, repayments, and servicing.
2. How We Use Information
- To verify identity, prevent fraud, and maintain platform security.
- To match borrowers and lenders, process transactions, and track repayment performance.
- To satisfy legal and regulatory obligations under applicable Ugandan law.
3. Sharing and Disclosure
- Data is shared only with authorized lenders, service providers, and regulators where required.
- We do not sell personal data to third-party marketers.
- Disclosures may be made when needed to enforce agreements, prevent harm, or comply with lawful requests.
4. Security and Retention
- Welend applies encryption, access controls, and monitoring to protect personal information.
- Data is retained only as long as needed for operations, compliance, dispute resolution, and legal obligations.
- Users should safeguard their credentials and report unauthorized activity immediately.
5. Your Rights
- You may request correction of inaccurate account information.
- You may request account-related support regarding data usage via official support channels.
- Certain legal obligations may limit deletion where records are required for compliance.